CONSULTATION
The initial step is always the consultation. This step is standard and simple. I need to determine the
nature of issue you are experiencing. We decide on a date/time upon receiving a call
from you. Thereafter depending on the nature of the fault one of the following methods will be used to
perform an initial diagnosis of the problem.
-
REMOTE
DESKTOP DIAGNOSIS
This is perhaps the most cost effective method, easiest and least time consuming method. To do a
diagnosis remotely you will need a remote desktop client. There are several remote
desktop tools available but I make use of AnyDesk
due to ease of use for both you and myself. The time it
takes to determine what should be done next ranges from 15 minutes to 30 minutes since it
depends on both the quality of the connection and also the nature of the fault. If remote
access is not possible then one of the following methods negotiated.
-
OFF
PREMISES DIAGNOSIS
This would mean you would bring your device(s) experiencing the problem to my location. This
method is usually preferred if the above is not possible mainly because I have the
'workshop' which means I have what is needed to resolve the problem(s) you are experiencing.
(Pretoria area only). This would be similar when you take your equipment to a computer shop.
-
ON
PREMISES DIAGNOSIS
This is the inverse of the above. You may have a setup which makes it difficult to make use of
the above method. So, essentially this means I would visit your location. This would add
an additional cost to you.If the distance is 15km or less the cost would R250.
Any additional cost would be R5.50 p/km up to a maximum of 35km. So for
example if you are 23km from my location then that would be R250 + (R5.50 x 8km) = R 294.00.
(Pretoria area only).
[see note 1 below]
Consultation fee is
R 450 including VAT but
excluding ON PREMISES travel costs. A diagnostic report will be provided as part of the
consultation fee. This report will contain the findings/cause, recommendations and solutions. I do not
simply provide information verbally. This report is provided upon either the payment
of the consultation fee or should you wish to proceed in resolving the problem the report will be
provided with the quotation insofar as how much it will cost to resolve the problem.
[Note 1 ]
AA rates are used as a baseline for calculations including duratation/time. Maximum and minimum
distances are only valid in terms of OFF PREMISES consultations. Remote consultations do
not have any other fees accept the CONSULTATION COST
WINDOWS
Although the title is Windows. Services related to this heading is not limited to just Microsoft Windows
but major operating systems and also software in general
Slow System |■| Crashes |■| Freezing |■| Software not opening |■| Windows not loading
|■| Low disk space |■| Blue Screen of Death |■| Driver errors |■| Random
reboots |■| Unable to open files |■| Video/Audio files not playing |■| Other problems
R 700 per hour
HARDWARE
Hardware problems relate to anything from your computer not booting up to overheating to problems
relating to devices connected to your system. Hardware problems can often times be software
related and software problems can often times be hardware related
Printer related problems |■| Mouse and Keyboard |■| Webcam related |■| Internals such
problems with RAM/HARDDRIVE/CPU/GRAPHICS CARD/USB PORTS/DISPLAY
|■| NETWORK CONNECTED DEVICES |■| EXTERNAL DEVICES NOT WORKING |■| MONITORS |■|
POWER SUPPLY PROBLEMS |■| UPS RELATED |■| NOISE/HEATING/BEEPING |■| Other problems
R 700 per hour
INTERNET
Internet problems will be problems such as those relating connectivity and using tools as mentioned
below that is not working or giving problems. It is rather an extensive list of issues
that be result of infections, software, hardware and much more, below are some key areas
Browsing the internet |■| Working with email |■| connectivity related |■| messaging
applications
|■| routers/wireless adapaters |■| EXTERNAL DEVICES NOT WORKING |■| disconnnects/connected
but unable to use the internet |■|
abnormal system behavior when online |■| security breaches |■| Other problems
R 700 per hour
CYBERSECURITY
Cyber security in part relates to internet, software and hardware. It differs however since here I will
look for compromized systems, infected devices and ensure users have the required
protection to fortify and defend against cyber threats.
Worms |■| trojans |■| malware |■| spyware |■| infection removal |■| fortification
|■| riskware |■| vulnerabilities |■| security breaches |■| Other problems
Cyber threats are not limited to you mobile devices, laptops and desktop computers. Cyber threats
for the most part goes unnoticed by the end user and even if you think you are not
infected chances are that you are infected. Sometimes when your computer runs significantly slower
than usual, constant popups and higher then usual CPU usage are some of the signs that
you are infected. Noticing a sudden lack of disk space, getting a call from someone accusing you for
sending a message you did not are some of the signs you are infected. However, if you
have spyware such as a keylogger on your computer than everything you (such as online banking) is
recorded. For this reason you MUST from time to time get your devices analyzed for
malware. A great deal of information on this website is dedicated to cyber security. This is mostly
not an active service but passive. This is not something you want to leave to chance.
R 750 per hour
